GET THE RIGHT HELP
Prepare a useful support request
Use the support entry available in the Racezo interface and provide the smallest amount of information needed to identify the issue. Never include passwords, wallet secrets, or full identity documents in a first message.
Account or room issue
Include the approximate time, room type, visible room identifier, action taken, and exact on-screen error. A screenshot can help, but remove balances or identifiers that are not required for diagnosis.
Deposit or withdrawal issue
Provide the selected network, masked destination or deposit address, transaction hash when available, amount, and submission time. Never send a seed phrase or private key to anyone claiming to provide support.
Prize or delivery issue
Provide the box identifier, product name, claim status, and masked recipient details. Full delivery and customs information should only be entered through the protected claim form.